Enterprise Campaign Management

An Enterprise Campaign Manager solution is used to provide advanced management capabilities for the data used to conduct Outbound-dialing campaigns.

Basic Outbound dialing

Not all predictive dialer solutions require customer data (usually referred to as 'call records') in order for them to work. At the most basic sense, these call records are simply a list of phone numbers to dial, however in practice companies will also provide with those phone numbers information such as the customer name, address, account number, and other information about why an individual may be being called. This data has two basic uses:

• The dialer uses the phone number(s) provided to make the actual calls.
• To populate the 'screen pop' that is displayed to the agent when the call is connected

In addition the data is also used for the following reasons

• Filtering: Most predictive dialers allow you to selectively filter which records to dial by using the data supplied in the customer record as select criteria.
• Desktop Automation/Scripting: Information in the screen pop can be used to automate processing on the agents screen. For example, as part of the screen pop the customer account number can be used as a primary key to bring up the correct record in the customer database.
• Store results: Dialer will typically add extra information to each customer record that is dialed. This usually consists of the name/user ID of the agent who handled the call, the date/time(s) the customer was serviced, result code(s) etc.

For most users of dialing solutions a basic call table will provide all that they need to run a successful dialing campaign. Most companies, in order to feed their dialer with the data it needs would usually (on a nightly or regular basis) run a small program, which will search their customer database for a list of records to dial. This list is then usually extracted as a basic text file, which is then sent to the dialer for dialing. Once the dialing has completed the results can then be extracted back from the dialer so that the customer database can be updated with the results.

What happens with Aromatherapy oils?

Aromatherapy is the therapeutic use of plant-derived, aromatic essential oils to promote physical and psychological well being. It is sometimes used in combination with massage and other therapeutic techniques as part of a holistic treatment approach.

Aromatherapy oils and the many different forms originate from essential oils, which are the saps and oils of the plant or tree the fragrance comes from. All aromatherapy oil is natural, but the only way to know before you buy that you're truly getting the full benefit of the scent is to check the ingredients on the bottle. If there is no list of the ingredients on your aromatherapy oil product, or if it lists something like "fragrance oil" then it is not made naturally, and you will not get the full benefit of the scent. You can purchase aromatherapy oil at outlets such as Bath and Body Works, or the nutrition section of any generic retail store.

Aromatherapy offers diverse physical and psychological benefits, depending on the essential oil or oil combination and method of application used.

• Aromatherapy oil is also good if you have an aching muscle and don't want to breathe in the unpleasant smell of ointments.
• It will soak into your skin the same, and leave a refreshing feeling in the end.
• You don't have to get away from home to relax.
• You can as easily wind down your day, your week, and your year in the comfort of your own home by pulling out a bottle of aromatherapy oil, a candle, or a bubble bath solution.
• Aromatherapy is also a way to bring you and your significant other together, physically and mentally.
• So let the drone of the day fade, and slip into tranquility with your favorite bottle of aromatherapy oil.
• Some common medicinal properties of essential oils used in aromatherapy include: analgesic, antimicrobial, antiseptic, anti-inflammatory, astringent, sedative, antispasmodic, expectorant, diuretic, and sedative.
• Essential oils are used to treat a wide range of symptoms and conditions, including, but not limited to, gastrointestinal discomfort, skin conditions and irregularities, stress-related conditions, mood disorders, circulatory problems, respiratory infections, and wounds.